Privacy Policy

pg33 ("pg33," "we," "us," "our") is committed to protecting the privacy and personal data of every person who visits or uses the pg33 platform at https://pg33.asia (the "Platform"). This Privacy Policy ("Policy") explains how pg33 collects, uses, discloses, stores, and safeguards personal information in connection with the operation of the Platform and the services provided therein.

This Policy applies to all current and former registered members of pg33, as well as to visitors who access the Platform without registering. By accessing the Platform, registering for an account, or using any feature of the pg33 service, you acknowledge that you have read this Policy and consent to the processing of your personal data as described herein.

This Policy is to be read together with the pg33 Terms and Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

For the purposes of the Philippine Data Privacy Act of 2012 and this Policy, pg33 is the personal information controller responsible for your personal data collected and processed through the Platform.

pg33 has designated a Data Protection Officer (DPO) responsible for overseeing compliance with data privacy obligations. To contact the DPO or to exercise any of your data subject rights, please use the contact information provided in Section 16 of this Policy.

pg33 collects the following categories of personal data:

pg33 does not collect full payment card numbers. All payment processing for card-related methods is handled by licensed third-party payment processors subject to PCI DSS compliance standards.

pg33 collects personal data through the following means:

• Directly from you — when you register for an account, complete KYC, make a deposit or withdrawal request, contact customer support, or update your account settings;
• Automatically — when you access the Platform, through cookies, web beacons, server logs, and similar technologies that record your session, device, and interaction data;
• From third parties — from identity verification and KYC service providers who verify the authenticity of your identity documents; from payment processors who confirm transaction status; and from fraud prevention and anti-money laundering screening services.

pg33 processes your personal data on the following legal grounds under the Data Privacy Act of 2012:

• Contractual necessity: Processing is necessary to perform the contract between you and pg33 — specifically, to operate your account, process deposits and withdrawals, and provide gaming services;
• Legal obligation: Processing is required to comply with applicable Philippine laws, including PAGCOR regulations, anti-money laundering (AMLA) requirements, and orders of competent regulatory authorities;
• Legitimate interests: Processing is carried out in pursuit of pg33's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and product improvement, where those interests are not overridden by your rights;
• Consent: For optional processing activities — such as sending promotional communications — pg33 relies on your freely given, specific, informed, and unambiguous consent, which you may withdraw at any time.

pg33 uses collected personal data for the following purposes:

• To create, maintain, and manage your pg33 account and provide access to all Platform services;
• To verify your identity and age (minimum 21 years) through the KYC process as required by PAGCOR regulations;
• To process deposits, withdrawals, and all financial transactions on your account in Philippine Peso via GCash, PayMaya, BPI, BDO, and Metrobank;
• To comply with anti-money laundering (AMLA), counter-terrorism financing, and other financial crime prevention obligations applicable to licensed gaming operators in the Philippines;
• To detect, investigate, and prevent fraud, cheating, collusion, bonus abuse, and other prohibited conduct as defined in the pg33 Terms and Conditions;
• To provide and improve customer support, including resolving account queries, payment disputes, and technical issues through live chat and email;
• To operate and enforce the pg33 Responsible Gaming program, including monitoring gameplay patterns for indicators of problem gambling and applying protective measures where appropriate;
• To analyze Platform usage, player behavior, and game performance in aggregate for the purpose of improving the quality and range of services offered on pg33;
• To send transactional communications, including account verification, deposit confirmations, withdrawal notifications, and security alerts;
• Where you have provided consent, to send promotional communications about pg33 bonuses, new game launches, and special offers relevant to Filipino players.

pg33 does not sell, rent, or trade your personal data to any third party for their independent marketing or commercial purposes. pg33 may disclose your personal data to the following categories of recipients solely as necessary for the purposes described in this Policy:

• Payment service providers: GCash, PayMaya, BPI, BDO, Metrobank, and other licensed Philippine payment processors, for the purpose of executing deposits and withdrawals from your account;
• Identity verification providers: Licensed KYC and AML screening service providers who assist pg33 in verifying member identity documents and conducting mandatory compliance checks;
• Technology service providers: Cloud hosting, data storage, security, and software providers who process data on pg33's behalf under contractual confidentiality obligations;
• Game software providers: Third-party game developers and live dealer platform operators whose games are integrated into the pg33 lobby, to the extent necessary to facilitate gameplay and calculate RTP;
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), Philippine National Police (PNP), and other competent authorities, where pg33 is legally required or authorized to disclose data;
• Professional advisers: Legal counsel, auditors, and compliance consultants, subject to professional privilege and confidentiality obligations.

pg33 uses cookies and similar tracking technologies to operate the Platform effectively, maintain session state, detect fraud, and analyze usage patterns. The following categories of cookies are used:

• Strictly necessary cookies: Required for the Platform to function, including session authentication, security tokens, and load balancing. These cannot be disabled without impairing your ability to use pg33;
• Functional cookies: Store your preferences such as language settings, game lobby view preferences, and responsible gaming configurations to personalize your experience;
• Analytics cookies: Collect aggregate, anonymized data about how members navigate the Platform, which features are most used, and where technical errors occur, for the purpose of improving pg33's products and services;
• Security and fraud prevention cookies: Assist pg33 in identifying unusual device behavior, detecting bot activity, and preventing account fraud.

pg33 does not use third-party advertising cookies or cross-site tracking cookies that follow your activity on other websites for advertising retargeting purposes. You may manage cookie preferences through your browser settings, though disabling strictly necessary cookies may affect Platform functionality.

pg33 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the pg33 Platform;
• Encryption of sensitive data at rest in pg33's storage systems;
• Access controls and multi-factor authentication for internal systems containing member data;
• Regular security audits and penetration testing of Platform infrastructure;
• Employee training on data privacy obligations and information security best practices;
• Incident response procedures for detecting, responding to, and reporting data security breaches.

pg33 payment data is handled exclusively by licensed, PCI DSS-compliant payment processors. pg33 does not store full payment card numbers, GCash PINs, or PayMaya account passwords on its own servers under any circumstances.

pg33 retains personal data only for as long as necessary for the purposes for which it was collected, and for the minimum periods required by Philippine law and PAGCOR regulations. The following general retention principles apply:

• Active account data: Retained for the duration of your account's active status and for a period thereafter as required by applicable law;
• KYC and identity documents: Retained for a minimum of five (5) years from the date of account closure or the date of the last relevant transaction, as required by the Anti-Money Laundering Act (AMLA);
• Transaction records: Retained for a minimum of five (5) years for AMLA compliance and regulatory reporting purposes;
• Support communications: Retained for a reasonable period sufficient to resolve disputes and handle any subsequent related inquiries;
• Marketing preference records: Retained until you withdraw consent and for a period thereafter to document compliance with your opt-out request.

Upon expiry of the applicable retention period, pg33 will securely delete or anonymize your personal data in a manner that prevents its reconstruction or re-identification.

Under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by pg33:

• Right to be informed: The right to be told how your personal data is being used — which this Policy provides;
• Right of access: The right to request a copy of the personal data pg33 holds about you and information about how it is processed;
• Right to rectification: The right to request correction of any inaccurate, incomplete, or outdated personal data in your pg33 account records;
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to pg33's legal retention obligations;
• Right to restriction: The right to request that pg33 temporarily suspend processing of your data while the accuracy of that data or the lawfulness of processing is under review;
• Right to data portability: The right to receive your personal data in a structured, commonly used, machine-readable format for transmission to another personal information controller;
• Right to object: The right to object to processing based on legitimate interests, including the right to opt out of direct marketing communications at any time;
• Rights related to automated decision-making: The right not to be subject to decisions based solely on automated processing — including profiling — that produce significant legal effects on you without human review.

To exercise any of these rights, contact pg33 support via live chat or at [email protected]. pg33 will respond to all valid data subject requests within thirty (30) days of receipt, in accordance with the NPC's prescribed timelines. Some requests may be subject to identity verification before processing.

The pg33 Platform is strictly intended for adults aged 21 years and older, consistent with PAGCOR's minimum age requirements for online gambling participation in the Philippines. pg33 does not knowingly collect personal data from individuals under the age of 21.

All registration attempts are subject to age verification, and full KYC verification confirming the registrant's age is required before any withdrawal is processed. If pg33 becomes aware that a person under 21 years of age has provided personal data through the Platform, pg33 will immediately close the account, forfeit any funds, and securely delete the associated personal data.

If you are a parent or guardian and believe your child has registered on pg33 without authorization, please contact pg33 support immediately via live chat.

With your consent provided during registration or via account settings, pg33 may send you promotional communications about bonuses, new game releases, special events, and other pg33 offers relevant to Filipino players. These communications may be delivered by email or SMS to your registered contact details.

You may withdraw your consent to receive marketing communications at any time by updating your notification preferences in your pg33 account settings or by contacting pg33 support. Withdrawal of consent does not affect the lawfulness of processing carried out before you withdrew consent. Transactional communications — such as deposit confirmations, withdrawal notifications, and security alerts — are not promotional in nature and will continue to be sent regardless of your marketing preference settings.

pg33 does not share your contact details with any third-party marketer for their independent use in sending unsolicited promotional communications.

Some of the third-party service providers engaged by pg33 — including cloud infrastructure providers, game software developers, and identity verification platforms — may process personal data on servers located outside the Philippines. Where such transfers occur, pg33 takes steps to ensure that appropriate safeguards are in place to protect your personal data in accordance with the standards required by the Data Privacy Act and NPC regulations.

These safeguards may include contractual data processing agreements incorporating standard privacy clauses, or reliance on the adequacy of data protection standards in the recipient country as recognized by the NPC. By using the pg33 Platform, you acknowledge that your personal data may be transferred, stored, and processed in countries outside the Philippines where our service providers are located.

pg33 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform features. When material changes are made, pg33 will update the "Last Updated" date at the top of this page and, where appropriate, notify registered members via email or in-platform notification.

Your continued use of the pg33 Platform after the effective date of any revised Privacy Policy constitutes your acknowledgment of and agreement to the updated terms. If you do not agree with any revision to this Policy, you should cease using the Platform and contact pg33 support to discuss account closure.

For any questions, concerns, or requests relating to this Privacy Policy or your personal data held by pg33, please contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly on the pg33 Platform — recommended for all urgent account and privacy matters;
• Email: [email protected] — for non-urgent privacy inquiries and formal data subject access requests. Include "Privacy Request" in the subject line and provide your registered account email and a description of your request. Responses are provided within 30 days.

For matters specifically relating to your pg33 Responsible Gaming settings or self-exclusion, please visit the Responsible Gaming page.

If you are not satisfied with pg33's response to a privacy complaint, you may escalate your complaint to the National Privacy Commission of the Philippines (NPC). Information about filing a complaint with the NPC is available on the NPC's official website.